All, personal, and team queues
Search, filter, sort, save views, and apply bounded bulk ticket updates.
Help Desk & Service Management
Tickets in. Problems out.
BabyGiant gives support teams one multi-tenant workspace to intake, route, investigate, respond to, and report on customer tickets—with team queues, a customer portal, and searchable knowledge.
BabyGiant is in an invitation-only internal pilot. Requests are reviewed manually; submitting does not create an organization, start billing, or guarantee access.
24Open tickets
7Assigned to me
4Need attention
Account access request
IN PROGRESSAssigned to Service Desk
Installation question
OPENKnowledge article suggested
Resolved service request
RESOLVEDCustomer reply recorded
- Ticket intake
- Assignment & queues
- Customer communication
- Reporting & knowledge
A visible service path
Move each request from intake to resolution
BabyGiant keeps agent work, internal collaboration, and customer communication connected to the same ticket history.
- Capture the requestLet authorized customers submit a ticket through the customer portal.
- Route the workPlace tickets into all, personal, or team queues with sorting and filtering.
- Assign ownershipSet an agent or team and keep watchers informed inside the workspace.
- Investigate togetherAdd internal notes, attachments when configured, and structured context.
- Respond clearlySend public replies and use reply macros for repeatable service language.
- Track service stateKeep status, priority, SLA state, and assignment visible.
- Resolve the ticketClose the loop while preserving the customer-visible conversation.
- Review operationsUse workload, backlog, response-time, volume, and SLA reports.
Support workspace
Give agents and customers the right view
BabyGiant combines the daily queue with customer self-service, knowledge, operational reporting, and bounded workflow automation.
Public replies and internal notes
Separate customer communication from staff-only investigation while retaining one ticket history.
Assignment and rule-based automation
Assign agents and teams or apply configured rules that route and update incoming work.
Authorized customer portal
Customers can submit requests, view their tickets, reply, and access public messages and attachments.
Searchable knowledge base
Draft and publish articles with clear internal or customer-visible access.
Practical support reporting
Review ticket volume, response time, workload, backlog, and SLA compliance through bounded filters.
Workflow visibility
Make ownership and service state obvious
Queues and reports help support leads see where work sits, who owns it, and which requests need attention.
- Saved queue views and search
- Agent and team assignment
- Status, priority, and SLA state
- Volume, backlog, and workload reporting
BG-2031 · Account accessService Desk · HighIN PROGRESS
BG-2034 · Setup questionUnassigned · NormalOPEN
BG-2022 · Export requestOperations · NormalWAITING
BG-2017 · Password resetService Desk · LowRESOLVED
Tenant boundaries
Customer support stays workspace-scoped
Agent tools, portal access, customer records, tickets, knowledge, and reporting operate inside the authorized tenant.
Pilot clarity
Supported capabilities, without inflated promises
Optional attachment storage and external intake require configuration; the public page stays within the currently verified pilot scope.
BabyGiant pilot
Give support work one clear home.
Tell us about your support workflow to request reviewed, invitation-only pilot access.